Rent car anomalies; snagging a deal

Our spiffy Skoda Fabia cost us a lot less than if I’d chosen a different code on Avis’ web site

We booked a rent car this week for a daytrip from Antwerp to see the tulip fields and gardens of Keukenhof in the Netherlands. We’ve rented cars several times now in Antwerp that we pick up at Antwerp’s gorgeous Centraal train station. There are several rental companies there: Avis, Hertz, Budget and Europcar. Avis and Budget share a small office as do Hertz and Europcar. I think we’ve used all four companies now, but Avis seems to offer the best deal for short rentals. It also presents a classic rent car anomaly that I thought was worth pointing out.

Often different rental car locations for the same company within the same city will offer wildly different prices for the same car and rental dates. Sometimes this is the result of extra fees charged for airport, train or bus station locations. Sometimes fees are higher for a mid-city pick-up at a downtown office or hotel. It just depends. (Also, it’s nearly always more expensive to pick up and drop off at a different location, even if those locations are within the same city.) So, once you’ve narrowed your rent car search down to the best-priced company, there’s still some checking to be done if you want to snag the best deal. Sadly, comparing the different total prices creates extra work for the travel planner, but it also creates opportunities to save a lot of money.

Avis in Antwerp offers one of the clearest examples of the quirks of the car rental industry: In Antwerp, Avis’ web site offers two choices at “Antwerpen Central Railway Station.” (Known locally as Antwerpen Centraal, this is the main train station in Antwerp, and the most likely place to rent a car since it’s not only central to Antwerp itself, but also the terminus of frequent and direct trains that run from underneath the international airport in Brussels, a mere 30 minutes away.) The address given for both rental locations is identical. The only difference is a two-letter code at the end of each. But, when you click on these links and check the prices, you’ll find that the final price (including all taxes and fees) for second choice (“TW9”) is much cheaper for the identical car, dates, extras, everything. The reason is that the first option (“AN2”) is considered at the train station so you’re charged $70.76 extra for station fees, while the second option (“TW9”) is simply considered as downtown, so you’re only charged $5.13. For the identical rental from the identical counter in the identical office. Go figure.

Screenshot of a sample one-day rental using the AN2 train station code
Screenshot of a sample search using the TW9 train station code (considered “downtown” rather than in the train station, although it is in the train station. 40%+ cheaper than the identical rental using the AN2 code!

I usually find that the Avis quoted car price is cheaper for the AN2 train station rental (sometimes much cheaper–a ploy that could easily lead the unwary to choose an ultimately more expensive rental). But, when the $65 difference is factored in ON A SHORT RENTAL, the TW9 becomes the much cheaper deal. (In the above example, the TW9 rental is 40%+ cheaper than the identical rental using the AN2 code. For us this week, I think it was an even bigger discrepancy. And, other companies were wanting 2-2.5x what we paid for our car for similar vehicles!) For longer rentals, the pricing advantage can actually switch back to the AN2 train station rental if the base price is really low, although not by much since the train station fee is not a straight per day fee while the $5.13 fee is. Oh joy, more work for the travel planner.

On our most recent rental, I mentioned this anomaly to the agent checking us out and he confirmed. He then informed me that the “airport” location for Avis in Antwerp is also really at the train station. Avis just taxis customers in from the small local airport which is only about 10 minutes away. Cars have never been available from the airport when I’ve checked, so I don’t have any personal knowledge of those prices, but would expect them to be higher.

I do also check other online travel services, rent car search engines and the like. Sometimes they offer better deals, but surprisingly often I find a better deal direct with the rental company. Also, when booking via a third party I have been hit with unforeseen location fees by the actual rental car company. There’s usually some small print about that being a possibility, so when it’s impossible to check in advance, I sometimes go with the guaranteed final price from the rental company itself. With regards to Avis in Antwerp, they’ve been cheaper when booked directly than via an online travel company like economycarrentals.com, Priceline, etc. Finally, I always use cards that give miles or points for car rentals, check for discount and bonus codes, and check to see if I can use Topcashback for a little extra cash rebate. Most car rental companies and several major travel search companies are on Topcashback.

Comments and questions are welcome!