Like everything else in Dubai, the port terminal is large and lavish with plenty of shopping available. Although the ship only told us about a shuttle to an out-of-the-way mall, the Information Desk in the terminal told us that Dubai Mall also offered a free shuttle from the port.
Dubai Mall is the city’s star mall and the location of the entrance to the Burj Khalifa, the tallest building in the world. The Dubai Mall shuttle is a black motor coach offering air conditioning and free wifi. Turn right after exiting the main doors of the cruise terminal; the Dubai Mall shuttle picks up at the first bus stop to your left. It runs every 30 minutes, returning from the mall to the port from the same spot it drops you off at, on the half hour. Our friendly driver even offered us free chilled water bottles on our return.
Tickets to the Burj Khalifa are for sale online 30 days prior to the visit date. I calendared that date and bought our tickets as soon as I could. It turned out to be a good idea as times were selling out when we got there. There are options to go to different levels and add-on experiences like snacks or a virtual reality experience. There’s a price break on the basic viewing deck ticket if you book an off-peak time. (Sunset is much in demand.) The Burj Khalifa is a huge tourist draw and extremely popular. There were 2 cruise ships in port when we were there, but the Dubai port reportedly can handle 6, so I can only imagine the crowds. The entry process was seemless; a woman scanned the QR code on my phone and handed me the paper tickets. I’d chosen a 3:30pm time slot, but when I showed up early to pick up the tickets, she told me we could go in any time until 3:30pm. (I think that may have been because the crowd was not overwhelming when we first got there.) There’s quite a line to go up with only 3 elevators running, and a substantial line to get back down, too, with only 2 elevators. We enjoyed our visit, but while it was slick and high-tech, we found it to be less-organized/slower and therefore less pleasant than the Petronas Towers in Kuala Lumpur. (Burj Khalifa s also much more expensive than the Petronas Towers.)
From the Burj Khalifa, we could see the famous “7 star” Burj Al Arab hotel with its distinctive sail shape in the distance as well as the manmade palm- and globe-shaped residential islands of which Dubai is so proud. For me the most impressive thing about the view was the desert wasteland beyond the skyscraper-filled, mega-everything fantasy city that is Dubai. The juxtaposition with the city was jarring. Everything in Dubai is new or in the process of being built. Everything is enormous and excessively glitzy. It seems to be a sea of high-end malls offering the usual international labels and brands (Gucci and Pottery Barn, Bloomingdale’s and Samsonite, along with Japanese, English and other international chains and stores offering elegant Arabic ladies’ wear) and huge office and apartment buildings.
Dubai is clean and the roads and everything else are very nice; it’s very international and cosmopolitan, but there’s not a breath of history to it; no sign of a “real” city that grew organically from where people settled long ago. It’s just my personal taste, but Dubai felt 100% fake and left me cold. It might be fun to live in for some people, and we met a couple who went to Dubai every year for Christmas, so to each their own. I’m glad I went, but can’t imagine wanting to go back, certainly never as a destination in and of itself.
Note: Tickets to the observation decks of the Burj Khalifa run to 135 to 370 AED ($36.75 to $100.71) per adult. The $36.75 is for off-peak hours which vary by season. Prime hours are 210 AED ($57.17) per adult; the 370 AED price is for the SKY deck which is even higher than the main observation deck. There are price breaks for children and substantial add-ons available. Check the Burj Khalifa ticket site for details.